Pricing · 8 min read
What your hourly rate has to cover
Most rates are copied from somebody else's website. The number that actually sustains a business comes from the other direction, and it is usually higher than people expect.
Updated 30 August 2026 · GoDesign build team

The short version
- Billable hours are typically 50 to 60% of paid hours. Everything unbillable has to be carried by the rest.
- A rate set from competitors' published prices inherits their cost base, which you cannot see.
- Non-billable time is not waste — selling, admin and learning are the work that makes the billable work possible.
- If the number the arithmetic produces feels too high, the problem is usually utilisation or scope, not the rate.
Most hourly rates are set by looking at what similar businesses publish and landing somewhere near it. That approach inherits somebody else's cost base, somebody else's utilisation and somebody else's overheads, none of which you can see. It is a reasonable sanity check and a poor starting point.
The number that sustains a business comes from the other direction: what has to be covered, divided by the hours actually available to cover it.
The denominator is the whole problem
A working year contains a certain number of paid hours. The share of them that can be billed to a client is much smaller than people assume, and the gap is where most rate calculations go wrong.
| Where the time goes | Billable? |
|---|---|
| Doing the client work | Yes |
| Quoting, proposals, calls that do not convert | No |
| Invoicing, chasing payment, admin, tax | No |
| Learning, tooling, keeping current | No |
| Holiday, illness, public holidays | No |
| Fixing something at your own cost | No |
Realistic utilisation for a small studio or an individual sits somewhere around 50 to 60%. Anyone claiming 90% is either not counting the second half of that table or is heading for the kind of year that ends badly.
What has to be in the numerator
- What you need to take home, after tax rather than before.
- Employment costs you now carry yourself — pension, insurance, sick pay, the holiday nobody pays you for.
- Business costs: software, hardware, hosting, accounting, subscriptions, workspace.
- Cost of sale — the unbillable hours spent winning the work, which is already in the denominator but is worth seeing as a cost.
- A margin. Not greed: the buffer that absorbs a bad quarter, a client who does not pay, and the equipment that fails.
The fifth is the one most often set to zero, usually by people who have not yet had a client fail to pay. A business without margin is one late invoice away from a problem, and the margin has to come from somewhere, which means it has to be in the rate.

When the number looks too high
It frequently does, and the instinct is to reduce it. That is almost always the wrong lever, because the arithmetic did not invent the costs — it just made them visible. Three better responses:
- Raise utilisation. Every unbillable hour recovered lowers the required rate directly, and the biggest recoverable chunk is usually time spent quoting work that was never going to convert.
- Stop pricing by the hour. Value-based or fixed pricing breaks the link between your income and your available hours entirely, which is the only real escape from this arithmetic.
- Change what you sell. A retainer with predictable hours has a far lower cost of sale than a series of one-off projects, and that difference shows up as a lower required rate for the same income.
The third is worth taking seriously. Much of what makes an hourly rate feel unaffordable is the cost of constantly finding the next piece of work. Reduce that and the rate follows.
What the rate is for
One last framing that helps in conversations about it. Clients occasionally compare an hourly rate to a salary and conclude it is high. The comparison omits that a salary comes with holiday, sick pay, pension, equipment, training, a desk and someone else finding the work. Priced honestly, those add up to a large multiple of the headline figure.
You are not charging more for the same thing. You are charging for a thing that includes all of that, plus the risk of the gap between projects, which the salaried comparison does not carry.
Questions people ask
How do I work out my hourly rate?
Add what you need after tax, the employment costs you now carry yourself, your business costs and a real margin, then divide by the hours you can actually bill — not the hours you work. Realistic utilisation for a small studio or individual is around 50 to 60%, so the billable half has to carry the whole figure.
What percentage of my hours can I actually bill?
Typically 50 to 60%. Quoting, proposals that do not convert, invoicing, chasing payment, admin, learning, holiday and illness are all unbillable, and fixing something at your own cost is too. Anyone claiming 90% is either not counting those or is heading for a bad year.
My calculated rate looks too high. What should I do?
Do not lower it first — the arithmetic did not invent the costs, it revealed them. Raise utilisation by cutting time spent quoting work that was never going to convert, move to fixed or value-based pricing to break the link between income and available hours, or shift toward retainers, which carry a far lower cost of sale than a run of one-off projects.
Why is an hourly rate so much higher than an equivalent salary?
Because it includes what a salary bundles invisibly: holiday, sick pay, pension, equipment, training, workspace, and somebody else finding the work. It also carries the risk of gaps between projects. Priced honestly, those add up to a large multiple of the headline hourly figure.
Should I include a margin in my rate?
Yes, and it is the item most often set to zero — usually by people who have not yet had a client fail to pay. Margin is the buffer that absorbs a bad quarter, a bad debt and the equipment that fails. It has to come from somewhere, which means it has to be in the rate.
Built by GoDesign FZE, who build WhatsApp and CRM automation for UAE businesses.
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